Say who you are, fast
“Hi Linda, it’s Mike from Valley Auto.”
Free · The lost art
Almost nobody calls anymore. That’s exactly why a real call stands out.

From Chapter 16 of the free book: Pick Up the Phone.
Why it works
The uncomfortable part lasts about ten seconds. After that, it’s just a conversation.
Perfect for
How to do it
“Hi Linda, it’s Mike from Valley Auto.”
“Nothing’s wrong. I just wanted to check on you.” Nobody likes guessing.
“How’s the car running?” Let them do most of the talking.
Under two minutes. “Call me directly if anything feels off.”
“Hi Linda, it’s Mike from Valley Auto. Nothing’s wrong, I just wanted to check on how the car’s running. If anything feels off, call me directly at 555-555-0123. That’s 555-555-0123. Have a great week.”
I own a [TYPE OF BUSINESS]. I’m going to call [CUSTOMER NAME], who [WHAT YOU DID FOR THEM AND WHEN]. Give me a friendly opening line, two questions to ask about them, and one easy next step. Then write a 20-second voicemail.
Don’t make this mistake
Don’t hide behind email because the phone feels awkward.
Don’t turn a check-in into a sales pitch.
Take care of them now. They’ll take care of you later.
From the book
Over 350 pages and 250+ ideas that work. Free, no email needed.
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