Collect the date
Ask at signup: “When’s your birthday? We like to celebrate.” Or note the day they became a customer.
Free · Remember their day
A personal note on their day. Almost nobody bothers, so the ones who do get remembered.
From Chapter 23 of the free book: Celebrate Their Milestones, Not Yours.
Why it works
It also gives you a natural, friendly reason to be in touch, with no sales pitch needed.
Perfect for
How to do it
Ask at signup: “When’s your birthday? We like to celebrate.” Or note the day they became a customer.
Your booking system, a spreadsheet or a phone reminder. Check it every Monday.
Use their name and something you know about them. A short text or card beats a coupon blast.
A free add-on or a treat on their next visit. The note is what matters.
“Happy birthday, Karen! Hope you’re doing something fun today. Thanks for being with us for five years. Your next blowout is on us. — Lisa at Studio Bella”
I own a [TYPE OF BUSINESS]. Write five short, warm messages: three birthday messages and two customer-anniversary messages. Each under 40 words, personal, and not salesy. Leave spots for the name and one personal detail.
Don’t make this mistake
Don’t send a cold, automated coupon and call it a birthday card.
If it doesn’t feel personal, it isn’t.
Remember their day, and they’ll remember you.
From the book
Over 350 pages and 250+ ideas that work. Free, no email needed.
Download the free bookWe’ll build yours free.
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