Send it within a day
While the job is still fresh for both of you.
Free · End on a high note
A real thank-you, about their job, ends the work on a high note and opens the door to the next one.
From Chapter 11 of the free book: One for You, One for a Friend.
Why it works
It’s also the most natural moment to ask, softly, if they know anyone else who could use you.
Perfect for
How to do it
While the job is still fresh for both of you.
Their dog’s name, the color they picked, the deadline you hit together.
If anything isn’t right, they should know exactly who to call.
“If you know anyone who could use us, we’d be grateful.” That’s it.
“Hi Sarah, thank you for trusting us with Max yesterday. He was a champ in the tub! If anything looks off over the next few days, call me directly. And if you know anyone with a pup who needs a good groom, we’d be grateful for the introduction.”
I own a [TYPE OF BUSINESS]. Write a short thank-you email to [CUSTOMER NAME] for [WHAT WE DID]. Mention [ONE SPECIFIC DETAIL]. Tell them who to call if anything isn’t right, and end with one soft line asking for a referral. Under 80 words.
Don’t make this mistake
Don’t send a thank-you that could go to anyone.
“Thank you for your business” is not a thank-you. It’s a receipt.
The job isn’t over until you say thank you.
From the book
Over 350 pages and 250+ ideas that work. Free, no email needed.
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