Find out who sent them
Ask every new customer: “How did you hear about us?”
Free · Thanked people send more
When people see referrals being thanked, they send more. Just ask before you name anyone.
From Chapter 11 of the free book: One for You, One for a Friend.
Why it works
It’s free, it’s fast, and it turns one referral into a habit.
Perfect for
How to do it
Ask every new customer: “How did you hear about us?”
Some people don’t want to be posted about. Ask both people.
A social post, a shout-out in your newsletter, or a board in your shop.
A note, a call, or the reward you promised, the same week.
“A big thank-you to Maria for sending the Johnsons our way! Referrals from customers like Maria are how we’ve grown for 20 years. We’re so grateful.”
I own a [TYPE OF BUSINESS]. Write five short, warm public thank-you posts for customers who referred someone to us, plus a short message asking permission to name them. Keep each under 40 words.
Don’t make this mistake
Don’t name anyone without asking.
Some people don’t want their name, or their friend’s, on your page.
Thank them loud, and they’ll send more.
From the book
Over 350 pages and 250+ ideas that work. Free, no email needed.
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