Reply to the good ones by name
“Thank you, Sarah! Max was a pleasure.” Short, real and personal.
Free · Everyone is watching
Reply to Every Review
Your replies aren’t just for the reviewer. Everyone reading your reviews sees how you treat people.
FREE just your time
How you answer matters as much as what they said.
From Chapter 18 of the free book: Ask for the Review.
FREE just your time
15 min to get started today
Why it works
A thank-you on every good review shows you notice. A calm reply to a bad one shows you can be trusted when something goes wrong.
Future customers read the replies as closely as the reviews.
Perfect for
Every businessRestaurantsSalonsAuto repairDentistsHotelsPet groomers
How to do it
Four steps. That’s it.
Wait before you answer a bad one
Never reply angry. Sleep on it if you need to.
Stay calm and take it offline
Thank them, say you’re sorry it happened, and give a name and number to fix it.
Reply within a few days
Fast replies show you’re paying attention.
Reply to a bad review
“Hi Dan, I’m sorry your visit didn’t go the way it should have. That’s not the experience we want for anyone. Please call me directly at 555-555-0123 so I can make it right. — Mike, Owner”
Try this with AI
I own a [TYPE OF BUSINESS]. Here is a review I received: [PASTE REVIEW]. Write a short, calm, kind reply. If it’s positive, thank them by name. If it’s negative, apologize without arguing and invite them to contact me directly to fix it. Under 60 words.
Don’t make this mistake
Don’t argue with a bad review in public.
An angry reply is worse than the review itself.
Do this today
How you answer matters as much as what they said.
From the book
Chapter 18: Ask for the Review
Over 350 pages and 250+ ideas that work. Free, no email needed.
Download the free book$299 marketing consultation · Free
You don’t need a huge marketing budget. You need a plan.
We’ll build yours free.
Our marketing experts will personally review your business, your goals and your competition, then show you exactly what we’d do to help you get more customers.
This isn’t an automated report full of generic marketing advice. A real member of our marketing team will review your business, your goals and your local competition, and show you practical ways to get more customers, generate referrals and stay in front of the people who already know you.
Some ideas cost nothing. Some cost a few dollars. Some use marketing items. You decide what makes sense.
- A real review of your business and local competition
- Specific ideas you can start using immediately
- A step-by-step plan for this week, this month and the year ahead
- Marketing items that actually fit your business and goals
- Real pricing, so you know what things cost before spending a dime
- Ideas that cost $0, $25, $100 and up. You decide what fits your budget
Normally $299. Right now, it’s on us.
We normally charge for our team’s time and marketing expertise. For a limited time, we’re building these plans at no charge for businesses that want to grow.
No obligation. No purchase required. No credit card.
Stop guessing what to do next. Give us 2 minutes. We’ll give you a plan.
Why are we giving this away?
We believe that when you see what our marketing team can do for your business, you’ll remember us when you need marketing items, printing or other marketing help. That’s it. You don’t have to buy anything.We build every plan by hand. Because a real person reviews each business, we can only prepare a limited number of free plans each week.
Step 1 of 2Takes about 2 minutes